YOU HAVE QUESTIONS. WE HAVE ANSWERS.
HOW CAN I SIGN UP FOR SERVICE?
If you would like service, please submit the form on our Request Service page so we can get in touch with you to schedule your customer equipment installation and turn on your service.
If you are unsure if service is available to your home, please, visit our Service Area map.
ONCE I SIGN UP, WHAT ARE THE STEPS TO GET SERVICE?
You can refer to our Subscriber Installation Checklist to prepare and keep track of the steps taken to get you connected.
When you request service, we perform a signal analysis to make sure our serving site(s) can provide you service before booking your installation appointment.
Upon arrival to your home, we complete a signal test to verify that we can provide you with service and then, talk to you about the preferred location of the receiver, where in the home you would like service and what options we have for installation. Once all those questions have been addressed, we can proceed with installing the equipment and wiring to get your home connected.
The installation appointment is approximately three hours. It involves mounting the receiver, running cable from the receiver to the point of entry into the house, setting up the router, and grounding the electronics. Unless there is an existing penetration, your installer will need to drill a hole that is large enough for the wire to pass through from the exterior to the inside of the home. Lastly, we test the router to verify that you are getting service.
WHAT ARE THE COSTS FOR THE CUSTOMER EQUIPMENT AND INSTALLATION?
The total cost of the receiver radio and router for our standard package is $300. You can opt out of the router if you would like to use your own and this will reduce your equipment cost to $250. You can also purchase our upgraded router package which will increase your equipment cost to $350. Our team can assist you with selecting the package that is best for you during the installation process.
A standard installation costs $125. During your site survey, we will determine whether any special equipment or labor is required to bring you service. Custom solutions require prior approval by Clear Creek Broadband, and if approved a quote and scope of work will be provided.
HOW MUCH DOES RESIDENTIAL SERVICE COST?
The cost of residential service is $70.00 per month. No additional fees or taxes are charged.
Please, email questions@clearcreekbroadband.com if you are interested in an account for a commercial, government, or educational facility.
WHAT ARE THE STEPS TO SET UP MY BILL.COM ACCOUNT FOR CUSTOMER INVOICING AND PAYMENT?
Select Pay Invoice Electronically in the email you receive from Clear Creek Broadband (invoice@hq.bill.com).
Create a password.
Agree to Terms and Conditions.
Click ‘Continue’. This will auto-populate the invoice associated with the email sent from Clear Creek Broadband.
Select Review & pay .
Enter your mobile number for Multi-Factor Authentication (MFA); this is the number where we will send a code to verify your identity when you (or anyone else) tries to pay bills or access sensitive info.
Select Add Bank Account.
Fill out some information and select Next.
Enter bank account details.
Select Ok got it.
Select the Process Date (date the bank account will be debited).
Select Pay.
Select Done.
Select Connect & Pay
Select Confirm
HOW CAN I SET UP AUTOMATIC PAYMENTS IN BILL.COM ?
Login to bill.com account.
Click the gear in the top right corner next to your name.
Select “Auto Pay is Off” from the drop down menu.
Turn Auto Pay on.
Specify date of payment.
Confirm.
WHAT IS THE DIFFERENCE BETWEEN INTERNET AND WI-FI?
Believe it or not, internet and Wi-Fi are not the same although many people use the terms interchangeably.
The internet is a global system that connects millions of computer networks around the world. A home Wi-Fi network allows devices such as computers and printers to be connected locally and to the internet (through your wireless router) in lieu of using actual cables.
Clear Creek Broadband provides a connection to the internet. We will also install a wireless router that provides your devices with access to the internet. The homeowner is responsible for how the service operates in the home. Many factors impact your wireless router's range of Wi-Fi coverage in your home including the router model and location, interference from other devices, and physical obstructions including walls and floors.
If you have older equipment, a large property etc. your home system will need to be designed to meet your needs. Installing a mesh Wi-Fi system is a popular solution for blanketing a home with a consistent wireless signal if a wireless router is not sufficient for your space or needs. CCB does not do this, but we can provide suggestions on preferred equipment and what systems have fewer service issues.
WHAT UPLOAD AND DOWNLOAD SPEEDS WILL THE NETWORK OFFER?
You can expect to see internet speeds of 50 Mbps download speed and 10 Mbps upload speed.
Download speed describes how quickly data is transferred from a server to your computer - examples of download activities include streaming a video on YouTube and loading a web page to read an article. Upload speed describes how quickly data is sent from you to others - examples of upload activities include sending images to a friend via email or posting a comment to Facebook.
WHAT ARE THE TERMS OF SERVICE?
You can view the Terms and Conditions of the Clear Creek Broadband Residential Customer Agreement here: Service Terms
You will also be prompted to agree to our Terms and Conditions for Customer Credit Card and ACH payment when you make payment through our Third-Party Payment Processor. Those terms are available here: Payment Terms
CAN I SEE A MAP OF THE BROADBAND SERVICE AREA?
Yes! To view the boundaries of our network, please visit our Service Area Page.
IF I HAVE A TECHNICAL SUPPORT QUESTION, WHO DO I CALL?
If you experience a service problem or outage, please use the contact points below to open a Technical Support ticket.
Phone: (303) 801-2854
Email: support@clearcreekbroadband.com
Include the account holder name and address in the voicemail or email subject.
HOW CAN I FIND OUT IF THERE IS A KNOWN NETWORK ISSUE IN MY AREA AND GET UPDATES ON RESTORATION OF SERVICE?
If a service interruption impacts multiple customers, we update the Technical Support phone recording to let you know that we are aware of and addressing the issue. In that case, there is no need to create a Technical Support ticket.
WHO SHOULD I CONTACT IF I HAVE A QUESTION ABOUT BILLING?
Please, email billing@clearcreekbroadband.com or call 303-801-2860 with any billing questions. Please, refrain from using the Technical Support number as those messages go to many team members who cannot help you with billing.
CAN I DOWNLOAD MOVIES, PICTURES AND SONGS THAT ARE COPYRIGHT PROTECTED?
You cannot under any circumstances download copyright protected material. This activity is illegal and subject to severe penalties.
WHAT IS THE DIFFERENCE BETWEEN A 2.4 GHZ WI-FI CONNECTION, A 5 GHZ WI-FI CONNECTION, AND AN ETHERNET CONNECTION?
The 2.4 GHz Wi-Fi connection has a greater range than the 5 GHz Wi-Fi connection and can travel better through some solid objects like drywall. The 5 GHz connection provides faster speeds than the 2.4 GHz connection because data is transmitted faster. 5 GHz is also less prone to interference but has a shorter range of coverage than the 2.4 GHz frequency. When possible, a hardwired ethernet cable connection should be considered for the most crucial and bandwidth-intensive activities as it will provide the most stable connection and best speeds.
WILL PRECIPITATION SUCH AS SNOW AFFECT THE RELIABILITY OR SPEED OF MY SERVICE?
Rain and snow will not have a significant impact on your connection or the speeds you receive. Your installer will assist in selecting an optimal location to mount your external radio so that you can get a reliable signal year-round.
HOW CAN I STAY UPDATED ON THE NETWORK BUILD AND FIND OUT WHEN SERVICE WILL BE AVAILABLE IN MY AREA?
Please, refer to the Network Status update found on the News Page for progress updates. If you have not already provided us with your current contact information, please submit the Request Service form so that we know you are interested and can get in touch with you when it is time to install your home equipment.
If we are not offering service to your address, we still want to hear from you so that we can consider expanding to your neighborhood, so please, submit the Service Request form.
WHAT KIND OF EQUIPMENT WILL I NEED IN MY HOME TO RECEIVE SERVICE?
The customer home equipment package includes a receiver radio (think of a small satellite dish on the roof or side of the house) which is wired to a router inside your home.
Customer receiving radio (left) and example of a customer router (right).
HEY, NEIGHBOR!
Still have a question?
Email us now at questions@clearcreekbroadband.com to let us know what information you are seeking. One of our friendly team members will reach out to assist you.