YOU HAVE QUESTIONS. WE HAVE ANSWERS.
HOW CAN I SIGN UP FOR SERVICE?
If you would like service, please submit the form on our Request Service page so we can get in touch with you to schedule your customer equipment installation and turn on your service.
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If no internet plans are available for your address, please, email us at questions@clearcreekbroadband.com to let us know you are interested us expanding service to your home.
ONCE I SIGN UP, WHAT ARE THE STEPS TO GET SERVICE?
When you request service, we perform a signal analysis to verify our serving site(s) can provide you service before booking your installation appointment.
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Upon arrival to your home, we complete a signal test to verify that we can provide you with service and then, talk to you about the preferred location of the receiver, where in the home you would like service and what options we have for installation. Once all those questions have been addressed, we can proceed with installing the equipment and wiring to get your home connected.
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The installation appointment is approximately three hours. Unless there is an existing penetration, your installer will need to drill a hole that is large enough for the wire to pass through from the exterior to the inside of the home. Lastly, we test the router to verify that you are getting service.
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If your address is eligible for fiber internet service, please, note additional appointments may be necessary to identify a path for your fiber service drop, complete utility locates, and ultimately, bury the cable.
WHAT ARE THE COSTS FOR THE CUSTOMER EQUIPMENT AND INSTALLATION?
Our required customer equipment package is $250. You can purchase a Wi-Fi 6 router from us for $150 for provide your own compatible Wi-Fi router or mesh system (no cable/DSL routers or built-in modems).
A standard installation cost is $125. During your site survey, we will determine whether any special equipment or labor is required to bring you service. For example, there is an additional installation charge of $75 for every 200 feet of fiber service drop cable beyond the initial 300 feet.
HOW MUCH DOES RESIDENTIAL SERVICEÂ COST?
The cost of residential service is $80.00 per month. No additional fees or taxes are charged.
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Please, email questions@clearcreekbroadband.com if you are interested in an account for a commercial, government, or educational facility.
WHAT IS THE DIFFERENCE BETWEEN INTERNET AND WI-FI?
Believe it or not, internet and Wi-Fi are not the same although many people use the terms interchangeably.
The internet is a global system that connects millions of computer networks around the world. A home Wi-Fi network allows devices such as computers and printers to be connected locally and to the internet (through your wireless router) in lieu of using actual cables.
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Clear Creek Broadband provides a connection to the internet. We will also install a wireless router that provides your devices with access to the internet. The homeowner is responsible for how the service operates in the home. Many factors impact your wireless router's range of Wi-Fi coverage in your home including the router model and location, interference from other devices, and physical obstructions including walls and floors.
If you have older equipment, a large property etc. your home system will need to be designed to meet your needs. Installing a mesh Wi-Fi system is a popular solution for blanketing a home with a consistent wireless signal if a wireless router is not sufficient for your space or needs. CCB does not do this, but we can provide suggestions on preferred equipment and what systems have fewer service issues.
WHAT ARE THE TERMS OF SERVICE?
You can view the Terms and Conditions of the Clear Creek Broadband Residential Customer Agreement here: Service Terms
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You will also be prompted to agree to our Terms and Conditions for Customer Credit Card and ACH payment when you make payment through our Third-Party Payment Processor. Those terms are available here: Payment Terms
HOW CAN I FIND OUT IF THERE IS A KNOWN NETWORK ISSUE IN MY AREA AND GET UPDATES ON RESTORATION OF SERVICE?
If a service interruption impacts multiple customers, we update the Technical Support phone recording to let you know that we are aware of and addressing the issue. In that case, there is no need to create a Technical Support ticket. The Technical Support phone number is 303-801-2854.
WHO SHOULD I CONTACT IF I HAVE A QUESTION ABOUT BILLING?
Please, email billing@clearcreekbroadband.com or call 303-801-2860 with any billing questions. Please, refrain from using the Technical Support number as those messages go to many team members who cannot help you with billing.
CAN I DOWNLOAD MOVIES, PICTURES AND SONGS THAT ARE COPYRIGHT PROTECTED?
You cannot under any circumstances download copyright protected material. This activity is illegal and subject to severe penalties.
WHAT IS THE DIFFERENCE BETWEEN A 2.4 GHZ WI-FI CONNECTION, A 5 GHZ WI-FI CONNECTION, AND AN ETHERNET CONNECTION?
The 2.4 GHz Wi-Fi connection has a greater range than the 5 GHz Wi-Fi connection and can travel better through some solid objects like drywall. The 5 GHz connection provides faster speeds than the 2.4 GHz connection because data is transmitted faster. 5 GHz is also less prone to interference but has a shorter range of coverage than the 2.4 GHz frequency. When possible, a hardwired ethernet cable connection should be considered for the most crucial and bandwidth-intensive activities as it will provide the most stable connection and best speeds.
WILL PRECIPITATION SUCH AS SNOW AFFECT THE RELIABILITY OR SPEED OF MY SERVICE?
Rain and snow will not have a significant impact on your connection or the speeds you receive.
HEY, NEIGHBOR!
Still have a question?
Email us now at questions@clearcreekbroadband.com to let us know what information you are seeking. One of our friendly team members will reach out to assist you.