CCB TRIVIA CHALLENGE
There are a few things that you really should know to ensure you have the best experience with your broadband internet service. Test your knowledge by completing the quiz below. If you need a refresher on the topics covered in the quiz, read our Top Six Tips.
Once you have completed the quiz, click here to see the answer key and check your responses.
TRIVIA CHALLENGE QUIZ
1) Is there a difference between the internet and Wi-Fi?
A) Yes, the internet and Wi-Fi are not the same although the terms are often used interchangeably.
B) Yes. The internet is a global system that connects millions of computer networks around the world. Wi-Fi is the technology that allows devices such as laptops and smartphones to connect to the internet through a wireless router and to other local devices on the same home network without cables.
C) Both A & B are true.
2. If I have a technical support question, who do I call?
A) Elton John
B) Phone: (303) 801-2854 Email: support@clearcreekbroadband.com Include the account holder name and address in the voicemail or email subject.
C) The Billing Department
3. How can I get a question about billing answered?
A) Email billing@clearcreekbroadband.com or call 303-801-2860 with any billing questions.
B) Call Technical Support number even though your message will go to many team members who cannot help you with billing.
C) Ask your neighbors.
4. How can I find out if there is a known network issue in my area and get updates on restoration of service?
A) Call the Technical support phone number (303) 801-2854, we update the Technical Support phone recording to let you know that we are aware of and addressing the issue. If possible, we will let you know how long we expect the outage to last.
B) Pull out my Ouija board.
C) Check the weather channel.
5. Can I download movies, pictures and songs that are copyright protected?
A) Yes, all my friends do it!
B) No – it is illegal and subject to severe penalties. Illegal downloads are monitored by groups (song writers and movie producers) that own the rights to their work.
6. What is the difference between a 2.4 GHz Wi-Fi connection, a 5 GHz Wi-Fi connection, and an ethernet connection?
A) The 2.4 GHz Wi-Fi connection has a greater range than the 5 GHz Wi-Fi connection and can travel better through some solid objects like drywall.
B) The 5 GHz connection provides faster speeds than the 2.4 GHz connection because data is transmitted faster.
C) 5 GHz is also less prone to interference but has a shorter range of coverage than the 2.4 GHz frequency. When possible, a hardwired ethernet cable connection should be considered for the most crucial and bandwidth-intensive activities as it will provide the most stable connection and best speeds.
D) All of the above.
TOP SIX TIPS
Is there a difference between the internet and Wi-Fi? Yes. Internet and Wi-Fi are not the same although the terms are often used interchangeably. The internet is a global system that connects millions of computer networks around the world. Wi-Fi is the technology that allows devices such as laptops and smartphones to connect to the internet through a wireless router and to other local devices on the same home network without cables.
CCB provides a connection to the internet through your radio. Your Wi-Fi signal will usually come from a wireless router (installed by CCB) or a mesh network (not installed by CCB). Many factors impact your wireless router's range of Wi-Fi coverage in your home including the router model and location, interference from other devices, and physical obstructions including walls and floors. Installing a mesh WiFi system is a popular solution for blanketing a home with a consistent wireless signal if a wireless router is not sufficient for your space or needs.
If I have a technical support question, who do I call? If you experience a service problem or outage, please use the contact points below to open a Technical Support ticket. Phone: (303) 801-2854 Email: support@clearcreekbroadband.com Include the account holder name and address in the voicemail or email subject.
How can I get a question about billing answered? Please, email billing@clearcreekbroadband.com or call 303-801-2860 with any billing questions. Please, refrain from using the Technical Support number as those messages go to many team members who cannot help you with billing.
How can I find out if there is a known network issue in my area and get updates on restoration of service? If a service interruption impacts multiple customers, we update the Technical Support phone recording to let you know that we are aware of and addressing the issue. In that case, there is no need to create a Technical Support ticket.
Can I download movies, pictures and songs that are copyright protected? You cannot under any circumstances download copyright protected material. This activity is illegal and subject to severe penalties.
What is the difference between a 2.4 GHz Wi-Fi connection, a 5 GHz Wi-Fi connection, and an ethernet connection? The 2.4 GHz Wi-Fi connection has a greater range than the 5 GHz Wi-Fi connection and can travel better through some solid objects like drywall. The 5 GHz connection provides faster speeds than the 2.4 GHz connection because data is transmitted faster. 5 GHz is also less prone to interference but has a shorter range of coverage than the 2.4 GHz frequency. When possible, a hardwired ethernet cable connection should be considered for the most crucial and bandwidth-intensive activities as it will provide the most stable connection and best speeds.